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FACSys Fax Messaging Gateway 4.51
Frequently Asked Questions


What platforms and operating systems does FACSys support?

Supported FACSys fax server hardware platforms include Intel and Alpha workstations with Windows NT 3.51 or 4.0. FACSys 4.51 also supports both Citrix WinFrame 1.7 and Microsoft Terminal Server (Hydra Beta 2 at this time).

With embedded codes, custom DDE applications, and sending faxes over the Internet, users are given the ability to prepare their faxes from various client platforms, including Macintosh, UNIX, and IBM workstations.

Platforms and operating systems may also depend on specific FACSys product bundles.

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What is the architecture of FACSys? Is there a software development kit so I can develop my own custom applications?

FACSys Fax Messaging Gateway 4.51 is a full 32-bit preemptive multi-tasking application that has been developed with support for Microsoft’s Foundation Classes (MFC), operating systems, and development technologies.

Optus designed FACSys using its own Active Fax Messaging (AFM) object-oriented programming architecture. The AFM model exposes all objects controlled, managed and maintained by FACSys in a single library and gives you the ability to develop a wide variety of powerful client applications with a minimum amount of code. More information about the FACSys Active Fax Messaging model is provided on the FACSys Web site.

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Can FACSys be integrated with other applications?

FACSys is designed to provide open, native integration that allows other systems on the network to trigger fax transmissions and incorporate documents received on the fax server into automated business processes.

The FACSys Workflow Partner Program takes advantage of the open architecture of FACSys and strives to integrate FACSys with customers’ existing IT applications. This integration with third party products provides end users with a "total communications/messaging solution." The program is designed to integrate FACSys fax messaging into an enterprise environment to provide even greater cost savings and deliver serious competitive business advantages. Some of the many partners include Cable & Wireless, Cardiff, Diffusion, Filenet/Watermark, Octel, Mitel, Onyx, Pivotal, Xpedite, and SAP. More information about the FACSys Workflow Partner Program, FACSys partner integrations, and customer success stories are provided on the FACSys Web site.

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How do users send faxes with FACSys? Will FACSys work with the Microsoft Exchange and Outlook clients?

FACSys supports many methods of outbound faxing. Users can send faxes from the FACSys Desktop window, a Windows application, a DDE command interface, embedded codes, the Internet, or a simple drag and drop procedure.

Users can also send and receive faxes directly using Microsoft Exchange or Outlook and many other electronic mail applications and gateway services. FACSys supports gateway services for electronic mail systems and network scanners. Current supported gateway services include Lotus cc:Mail, Lotus Notes, Microsoft Mail, Novell GroupWise, Novell MHS SMF 70/71, SAP System R/3, SMTP/POP3, HP Network ScanJet 5, and Microsoft Exchange (with the FACSys Fax Connector software option). For detailed information on configuring gateway services, refer to the FACSys 4.5 Administrator guide and visit the Support area of the FACSys Web site.

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How easy is the learning cycle for FACSys administrators and users?

With FACSys 4.51, the user and administrative tasks are accessible from separate programs. The FACSys Administrator program provides for remote or local management of all fax server events across the corporate enterprise. The FACSys Desktop is the application from which FACSys users manage and monitor their fax mailbox.

In both programs, the FACSys resources display in a single hierarchical list or "tree view." Because the graphical interface is similar to Exchange, Outlook, and many other popular applications, users should be immediately familiar with using and navigating the software.

FACSys 4.51 includes comprehensive user guides, on-line Help systems, and a Quick Reference Card. The FACSys Web site also contains detailed technical support bulletins for troubleshooting purposes.

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Does FACSys support automatic inbound routing to users?

The FACSys server supports several methods of automatic inbound routing including: DID (direct inward dial), DTMF (dual-tone multi-frequency), CSID (call subscriber ID remote lookup table), line/channel routing, manual routing, or combinations of the above.

FACSys Desktop users also receive their inbound faxes in the way that best suits their needs - as e-mail messages with the attached fax image, printed at a local or network printer, or forwarded to another fax machine.

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Does FACSys allow users to attach files to outbound faxes?

In addition to the rich text formatting of your fax documents and fax cover pages, FACSys users can include file attachments in outbound fax messages. There is no limit to the number of attachments contained within each fax message, and all text, graphics and formatting are preserved in the rendered fax image.

Current supported attachment formats include ASCII TXT, Windows BMP, Intel DCX, Microsoft MG3, Paintbrush PCX, HPPCL4/5e, Postscript Level I/II, TIFF Group 3/4, Microsoft Office document types, Adobe Acrobat PDF, Lotus 1-2-3, and Lotus WordPro.

For detailed instructions on configuring the FACSys Fax Printer, visit the Support area of the FACSys Web site.

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What networks does FACSys support?

FACSys can communicate across network protocols supported by Microsoft and Novell NetWare 3.x/4.x, including IPX (NWLink), SPX, Microsoft TCP/IP, and Microsoft NetBEUI.

FACSys Desktop clients and the FACSys Administrator must use the Client for Microsoft Networks component to communicate with the FACSys fax server. Users on Novell networks will have both the NetWare Client 32 and the Client for Microsoft Networks component installed at their workstation.

If you are operating the FACSys server on a NetWare network, you must install the NetWare Client Services or Gateway Service for NetWare prior to performing the FACSys fax server installation.

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Can I assign codes to my faxes to track activity and bill-back my customers?

To track fax activity for billing purposes, FACSys offers several methods of billing code support. To track personal or departmental billing activity, a billing code can be assigned in a FACSys user’s profile. To track fax activity on a customer or destination basis, FACSys users can assign a "recipient" billing code to the fax destinations. When creating a fax, users can assign a billing code to the outbound fax message.

For more information on using billing codes to track fax activity, refer to the FACSys Administrator and Desktop guides.

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How do I create fax cover pages with FACSys?

The FACSys Desktop client software includes a Cover Page Editor that provides an easy to use interface for creating and maintaining fax cover pages. Using the Cover Page Editor, users can design cover pages that have text, drawn objects, interpreted fields, and pasted graphics from other applications. Note that when pasting graphics onto your cover page, you should use black and white images for best results.

To be able to create cover pages at the fax server or FACSys Administrator’s workstation, you must install the FACSys Desktop software on the server or workstation. For more information on creating and managing cover pages, refer to the FACSys 4.5 Desktop guide.

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Is there a default account included with FACSys?

FACSys is shipped with the default administrator-level logon name 'ADMIN' and password 'PASSWORD'. This name and password is not case-sensitive. This account gives you access to the FACSys Administrator and FACSys Desktop programs. This account is not counted towards your FACSys client license.

A common mistake is entering ADMINISTRATOR as the logon name rather than ADMIN.

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Can I print all of my received faxes at a network printer?

Yes. To route all faxes received on a channel to a network printer, you must do the following:

1. Create a FACSys user profile configured to receive all inbound faxes on a network printer.

2. Configure a device for line routing and associate the line with this FACSys user account.

For auto-printing to be successful, the Windows NT user account associated with the Optus Fax Server service must have the following:

For more information on auto-printing, refer to the FACSys 4.51 Administrator guide, on-line help system, or the Support area of the FACSys Web site.

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Is the destination dial string configurable? In our office, I must dial 9 to access a local phone line and I use a WATTS line to make long-distance calls by dialing 950 prior to the phone number (without a preceding 1).

To accommodate changing area codes and phone number dialing requirements, the FACSys Administrator can define "routing rules" for a fax server. These rules automate the process of dial number mapping and changing destination fax numbers. Using familiar wildcard syntax, any part of a destination number can be modified automatically by the fax server. Administrators can also block out specific fax numbers and dial strings to prevent outbound faxing to unauthorized or invalid fax destinations. On a per user basis, a dialing prefix or suffix can be defined to automate the process of pre-pending or appending required dialing digits.

For more information on defining routing rules, refer to the FACSys 4.51 Administrator guide or on-line help system.

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Why aren’t my faxes being routed?

To troubleshoot fax routing problems, try the following:

For a detailed technical support bulletins on troubleshooting routing issues, visit the Support area of the FACSys Web site.

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How do I get Microsoft Office documents to be rendered as fax attachments?

When you install the FACSys fax server software and FACSys Desktop, a custom print driver and a custom FACSys printer port are installed and configured. If FACSys users will be attaching native document files to outbound faxes, you must create and configure a FACSys Fax Printer either at the fax server or the users’ workstations (wherever fax rendering will take place) that prints to the custom printer port. This Fax Printer performs high speed fax rendering of the document attachments using the document’s native application to handle the printing and general formatting of the document.

When native document attachments will be rendered at a FACSys user’s workstation, you must create a FACSys Fax Printer on the workstation that prints to the custom printer port.

When native document attachments will be rendered at the fax server, you must do the following:

For more information on creating and configuring the FACSys Fax Printer, refer to the FACSys 4.51 Administrator guide, Desktop guide, or on-line help system.

As an alternative to the FACSys rendering services, FACSys Fax Messaging Gateway 4.5 SP1 and later provides support for the INSO (Outside-In) Viewer technology used for rendering over 200+ document/file formats without requiring the native applications to be installed at the fax server. For a detailed technical support bulletins on INSO, visit the Support area of the FACSys Web site.

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Why aren’t I getting email notifications when I send a fax?

If you send a fax from your email application (i.e., through a FACSys gateway), you will receive notification of the fax via an email message.

If you print to fax (i.e., send a fax by printing from your Windows application), the email routing options must be enabled and your email address must be defined correctly in your FACSys user profile on the Routing tab.

For more information on configuring FACSys user profiles, refer to the FACSys 4.5 Administrator guide or on-line help system.

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How do I gain access to more fonts for my cover page message text?

FACSys accesses all True-Type fonts installed on a user’s workstation. To install additional fonts for use on fax cover pages, use the Windows Control Panel Fonts utility and install the new font files into the WINDOWS\FONTS directory on the fax server.

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Last modified: June 25, 2003